Terms and Conditions

DELIVERY

All items are sent via Special Delivery (UK) and AirSure for overseas. 

All rings are made to order and non-refundable, delivered in 2-3 weeks. 

UK Delivery £3.50  

Overseas Delivery £10

Please note that delivery charges do not include import tax for overseas orders, please check your local charges before placing your order.

RETURNS

Exchanges

Our policy lasts 30 days. If 30 days have gone by since your purchase, we cannot offer you a refund or exchange. 

We only exchange items if they are defective or damaged. If this is the case please email info@phoebesimpson.com before returning your item by registered post. It must be in the original packaging. To complete your exchange, we require a receipt or proof of purchase. Please send back via Special Delivery (UK returns) or AirSure (Overseas returns). We cannot refund or exchange any item that is not in its original condition, is damaged or is missing parts for any reason other than defective workmanship.

Refunds 

Refunds are only granted if your item is faulty or not as described. All pieces are handmade by Phoebe Simpson in her London studio, please be aware that we are a small company.

WEBSITE TERMS AND CONDITIONS

The current collection is displayed on this website and may be removed without prior notice. Any item held in stock can be sent within 3 working days of purchase.  The pricing and descriptions of products may be amended at any point without notice being given. We aim to display the colours of our products as accurately as possible, however as resolution, print methods and screen settings can affect how an item is displayed the accuracy of colours cannot be guaranteed.

Phoebe Simpson Jewellery is operated by Phoebe Simpson. All associated Intellectual Property, including text, product names and descriptions, imagery, brochure and web site design remain the property of Phoebe Simpson and cannot be reproduced without prior written consent. These Terms and Conditions may be updated at any time.